Case study 02 · · Operations UX
Hospitality & staff experience
Improving guest and staff experience through visual communication, information design, and operational systems across a live restaurant environment.
Case study 02 · · Operations UX
Improving guest and staff experience through visual communication, information design, and operational systems across a live restaurant environment.
The problem
Ondus is a nautical-themed waterfront restaurant in the Pacific Northwest with a genuinely compelling atmosphere and food — but zero online reviews and no system for capturing guest feedback. Staff communication was inconsistent, internal documentation was scattered, and there was no unified visual brand across guest-facing materials.
Areas of focus
Every solution had to work in a real, high-pressure restaurant setting — not a controlled design environment. That meant fast iteration, real user feedback from staff and guests, and measurable outcomes.
Guest feedback
QR system in check presenters
Menu design
Guest-facing & internal docs
Brand assets
Social, print & promotional
The highlight
The most impactful project was designing and deploying a QR-based guest feedback system embedded directly into check presenters. The system required no staff explanation — guests discovered it naturally at the end of their meal. Within two weeks of launch, Ondus grew from zero to 18 reviews and achieved a 5-star TripAdvisor rating.
This is real-world UX — no user testing lab, no prototype phase. Just a problem, a solution, and a measurable outcome.
The outcome
Every project was grounded in reducing friction — for guests, for staff, and for operations. The work spans information architecture, visual design, and systems thinking applied to a live hospitality environment.